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Wells Fargo

Wells Fargo is looking for a Systems Operations Senior Manager  #ManagerJobs

About this role: Wells Fargo is seeking a Systems Operations Senior Manager for Enterprise Functions Technology (EFT) platform application support. The position will have responsibility for platform and application support across one of more of these lines of business, including supporting the enterprise wide Service Now platform. The position has primary responsibility for driving production stability across the organization through strong problem management routines and implementation of robust monitoring and incident resolution procedures. This position will interact with senior technology CIOs, Technology Infrastructure leadership and business managers. Providing high value customer service and developing strong relationships with these internal stakeholders is a key requisite. In the target operating model, the team must be focused on creating a collaborative, SRE environment and identifying and implementing automation opportunities within a metrics driven culture of continuous improvement. In this role, you will: Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review Perform network assessments, security audits, and system enhancement consultations Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area Provide implementation support for key risk initiatives Collaborate with and influence all levels of professionals, analysts, or associates Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages Manage allocation of people and financial resources for Systems Operations Develop and guide a culture of talent development to meet business objectives and strategy Drive stability across the application portfolio Utilize technology as a driver to solve complex business problems Transform the organization, instilling SRE practices, while increasing the overall skillset of the team to be more technical in nature and transform the organizational mindset Manage, recruit, develop and mentor junior software engineering talent, working with them to help in organizational transformation activities Take ownership of production issue resolution and implementation of preventative measures Build out Platform Services support model to encompass high value-add services across all Lines of business (LoBs) and applications Transform organization to a highly skilled workforce, implement self-healing capabilities and focus on developing a fully automated environment Implement smart monitoring of E2E customer journeys Reduce low impact noise and overall ticket volumes Work with application development teams to introduce fully resilient solutions into production environment Financial headcount and talent management Work in a collaborative nature adopting Agile practices Lead discovery of end to end assessment of resiliency gaps and automation opportunities to build a robust pipeline of high value scalable solutions. Experience providing leadership to a global organization Required Qualifications, US: 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 6+ years of Management experience in a application support role In depth knowledge of the Service Now Platform Desired Qualifications: 3+ years of experience delivering complex enterprise wide cloud information technology solutions 3+ years Agile leadership experience 3+ years of solution architecture experience 5+ years complex issue resolution experience Ability to assess issues, make quick decisions, implement solutions, and influence change Ability to manage multiple or large technology infrastructure components Experience in building strong teams with a culture focused on partnering across groups, customer service and focus on managing a pipeline Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders Ability to identify risk factors and ensure enactment of appropriate controls Ability to track and monitor project progress, identify project and process gaps, recommend controls and communicate progress to business leaders Ability to effectively partner and influence at the executive level Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders Ability to present to senior level executives Strong analytical skills with high attention to detail and accuracy Pay Range $126,400.00 – $262,600.00 Annual Benefits We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Wells Fargo

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