Cutera
Cutera is looking for a Sr. IT Support Engineer #EngineerJobs
Company Description Cutera is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. We design, develop, manufacture, and market medical instruments used in dermatology for advanced energy-based medical aesthetic solutions. Founded in 1998, the corporate headquarters for the Company is located in Brisbane, CA (just outside of San Francisco) and we are proud to manufacture all of our systems and accessories at our headquarters. Read more at Job Description We are seeking a motivated, detail-oriented, and experienced IT Support Engineer to join our team. In this role, you will be responsible for managing and resolving various service requests related to the operation of our internal systems. Your day-to-day duties will include hardware provisioning, application support, and troubleshooting of our technical infrastructure for local and remote users around the globe. The ideal candidate will have a strong background in AD, Windows Server, networking, application and hardware troubleshooting, with effective soft communication skills. Key Responsibilities Act as a point of contact for all IT-related incidents and service requests Manage and track incidents through helpdesk software Proactively manage and resolve issues through an effective troubleshooting process Provision, install, and support hardware for new employees, including workstations, printers, and other peripherals Maintain a high level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner Be available to provide after-hours support when required Administer Active Directory (AD) / Azure accounts, permissions, and access rights Monitor and maintain Windows Server systems and environments. Work within Amazon Web Services (AWS) & Azure for routine system checks, maintenance, and problem resolution Maintain accurate and up-to-date documentation of systems/network topology and processes. Contribute to projects as needed, such as system upgrades and migrations Qualifications Good written and verbal communication skills. Ability to communicate effectively with end users with varying degrees of technical acumen. Bachelor’s degree in IT related field A minimum of 5 years of experience in a service desk or technical support role Strong understanding and experience in AD, Windows Server administration, and networking Experience in hardware provisioning for new employees Excellent problem-solving skills with the ability to diagnose and troubleshoot technical issues Strong customer service skills with a focus on professionalism and a positive attitude. Experience with VMware, AWS, Azure, Salesforce, and SAP Ability to prioritize and manage several milestones and projects concurrently Relevant IT certifications (such as CompTIA A+, Network+, AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate) are preferred Experience with MacOS and iOS a plus Additional Information All your information will be kept confidential according to EEO guidelines. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer. If you are ready to become part of our spectacular, growing, and FUN company, then apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.
Cutera