Truckstop is looking for a Senior Integrations Specialist (Remote)
Description : At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike. We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each others back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher. Join a team of brilliant minds and generous hearts who care deeply about other’s success. Position Summary: The Sr. Integrations Specialist plays a key role in providing daily advanced technical support to our external and internal partners. Support requests range from less-complex to very-complex. The Integrations Specialist will be the technical lead throughout the integration projects lifecycle, from concept to post-deployment. The Integrations Specialist will work with partners to resolve technical issues while providing world-class customer service. You will also have the opportunity to partner with members of the engineering, product management, customer support, and marketing teams. Essential job Functions: Lead daily technical support request from external and internal partners/customers Technical lead for integration projects (i.e. leads technical discussions with partners, lead demos, and address support requests) Troubleshoot and resolve partners escalations in a timely manner Manage defects reported by partners through the complete lifecycle (capturing defect to verification). Manage partners escalations and channel them accordingly (i.e. escalating cases that need fix from the development team) Drive continuous improvement for the integrations support processes by working closely with the Integration Operations Manager. Report support status and escalation in a timely manner to the Integration Operations Manager. Lead client provisioning activities (i.e. setting up account and granting correct permissions) Set up partner test environment and management using SQL queries and scripts Create and maintain technical support documentation by working closely with the Integrations Technical Content Engineer and Integrations Operations Manager. Perform data analysis on companys web-services/APIs on as-needed basis Position Requirements: Bachelor or Master of Science degree in Computer Science, Electrical and/or Computer Five+ years of experience in Technical Customer/Partner Support Strong experience in working with web services and APIs Mastery of relational databases and SQL queries. Ability to quickly understand database schema and write JOIN queries to pull data from multiple tables Ability to properly document and create customer support content Creative analytical and problem-solving skills to deliver high customer satisfaction Ability to manage multiple priorities within a fast paced and high-volume environment Excellent verbal and written communication skills to inspire confidence while leading partners/customers through the steps to resolve issues via phone and email. Advanced multi-tasking skills Must be able to work with minimal supervision and search for answers by himself/herself Extremely organized, detail oriented, pro-active, self-starter, self-learner, and not afraid of asking questions. Preferred: Experience working on Service Cloud workflows, Talend, Mulesfot, Informatica, C#, VB. Knowledge of scripting using Java, Ruby, or Perl is a plus The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee. Truckstop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.