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Urban Outfitters

Urban Outfitters is looking for a Anthropologie Home Stylist 

Description : The Home Stylist cultivates the overall service and selling culture in the store and drives brand metrics by developing authentic customer connections, offering expert styling advice, and providing an individualized experience with curated product recommendations. Customer Experience Service Culture: contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued In-Store Styling: leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the home stylist role and program Appointments: generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics Omni-Channel Service: advocates for technology usage and encourages the team to transact in the moment, upsell, and clientele Teamwork + Mentorship Inclusion: contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives Develop and Coach: identifies home styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings Product Knowledge: utilizes brand resources to share relevant home styling and product knowledge with the team to elevate associate confidence in servicing the home customer Visual + Business Operations Business Acumen: reviews store business to understand buying trends, influence home outfitting and selling decisions, and to drive home department business Entrepreneurship: takes ownership of the furniture business by capitalizing on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals Design Center: partners with visual team to execute seasonal updates for design center; upkeeps design center product standards and technology Operational Responsibility: upholds accountability and productivity for part-time or full-time zoned Design Center hours; contributes to a customer-first philosophy and is flexible in supporting other areas when business dictates Communication + Relationships Customer Insights: communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms Relationships: cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment Team Dynamic: contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities Community Connection: collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Urban Outfitters

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